All our products pass exhaustive Quality Controls, but we are human and eventually some defective products can reach you.
If our jewelry proves to be defective in material or workmanship under normal use anytime within 3 months after the date of purchase, at our own discretion we will issue a voucher for the value of the product (no cash back) OR fix the product OR replace the product with the same or a comparable product free of charge.
All jewelry products are fragile in nature, so must be handled with care in all circumstances. The warranty is not valid in the event of incorrect use, mishandling, third-party repairs, careless handling, normal wear and tear, abuse or if the jewelry is damaged due to non-regular use, for example during an accident or a fall.
ALINI Jewelry is made of precious metals combined with various elements including semi-precious stones, crystals, quartz, pearls, shells, horn, zircon, wood, lava rocks, etc. Apply perfume and cosmetics prior to putting on your jewelry. To clean each piece of jewelry, wipe with a soft cloth. Keep your jewelry away from moisture as it fosters tarnish. Do not expose jewelry to water, cleaning or chemical products. We recommend storing your jewelry in a clean, dry place. Damage can occur due to cleaning the jewelry with inappropriate agents.
The color in a picture in our online shop can be different to the original product, depending the light, pixels etc. All images in this online shop are checked, and colors and textures are as close as possible to the real color. Also, different screens show colors slightly different. Be sure your screen is properly color-calibrated.
All returns requests need to be made in writing within 7 days of receiving the products and in case of an accepted return, all costs related to the return will be charged to customer, unless agreed otherwise.
Customer must use a trackable delivery system, so both parties can track the goods and confirm delivery. www.alini.id will not be responsible for any goods sent by customers and delayed or lost during delivery. Returns have to be send in original packaging and in perfect condition. www. alini.id reserves the right to inspect the returned goods and its decision about the return will be final.